Refund Policy

SCARLET strives to maintain a transparent and fair refund process for all guests.

Eligible Refunds

Refunds may be processed under the following circumstances:

• Cancellation within the eligible free cancellation period.
• Duplicate payment.
• Failed transaction with amount deducted but booking not confirmed.
• Booking cancellation approved by the hotel under exceptional circumstances.

Non-Refundable Situations

Refunds may not be applicable for:

• No-show reservations.
• Late cancellations outside the free cancellation window.
• Non-refundable promotional rates.
• OTA bookings where the third-party policy applies.

Refund Processing Time

Approved refunds are generally processed within 7 to 10 business days, depending upon the payment method and banking institution.

Payment gateway or banking delays may occasionally extend this period.

Third-Party Reservations

Bookings made through online travel agencies (OTA) such as Booking.com, MakeMyTrip, Goibibo, Agoda, or Expedia must follow the refund procedures and timelines of the respective platform.

Failed Transactions

If payment has been deducted but your booking was not successfully confirmed, please contact our reservations team with your transaction details. After verification, eligible refunds will be initiated promptly.

Contact for Refund Assistance

SCARLET

Phone: +91 74707 93205

Email: info@hotelscarlet.com

Address: Scheme 94, Indore, Madhya Pradesh 452010

Policy Updates

SCARLET reserves the right to modify this Refund Policy at any time. The latest version will always be available on our website.